REFUND & SUBSCRIPTION CANCELLATION POLICY 

UP ONE AI LLC (a limited liability company organized under the laws of the State of New Mexico, with operations in Miami Beach, Florida) is committed to your satisfaction. Please read this policy carefully to understand your rights and our procedures regarding refunds and cancellations.

1. 14-DAY RIGHT OF WITHDRAWAL

In accordance with international consumer protection standards, UP ONE provides a 14-day cooling-off period starting from the date of your initial subscription or purchase.

During this period, you are entitled to request a full refund of your membership or purchase fee, subject to the conditions of use stipulated in Section 2.

2. CONDITIONS FOR REFUND & AUTOMATIC TERMINATION

To be eligible for a refund, you must meet the following criteria:

  • No Usage Policy: You must not have consumed any part of the service. Specifically, if you have utilized your UP Points, made travel bookings, accessed the Luxury Shopping Club benefits, or completed any part of the educational modules, your purchase is considered fully utilized and non-refundable.
  • Request Submission: Your refund request must be received by our support team via email at [email protected] within the 14-day window.
  • Voluntary Resignation/Termination: You acknowledge and agree that requesting a refund constitutes a voluntary resignation from the UP ONE community. By submitting a refund request, you expressly authorize the immediate and permanent termination of your account, including your IBB (Independent Business Builder) or Social Connector status, your access to the back-office, and your participation in the compensation plan. All positions held in the organizational tree will be vacated.

If you have used your benefits, no refund will be issued, regardless of the time elapsed since the initial purchase.

3. SUBSCRIPTION CANCELLATION

UP ONE offers a subscription-based model for its Clubs.

  • Managing Your Subscription: You may cancel your subscription at any time through your personal back-office dashboard.
  • Effect of Cancellation: Upon cancellation, you will maintain access to your subscribed services until the end of your current billing cycle. No pro-rata refunds will be provided for the remaining days of an active billing cycle after the initial 14-day cooling-off period.
  • Automatic Renewal: Unless canceled, subscriptions automatically renew on their anniversary date. It is the user’s responsibility to manage their subscription settings within their account profile.

4. UP POINTS POLICY

UP Points are the internal utility unit of the UP ONE ecosystem.

  • UP Points have no cash value and cannot be redeemed for fiat currency (USD, EUR, etc.) or cryptocurrency.
  • UP Points are non-transferable and are intended solely for use within the UP ONE ecosystem (Travel, Shopping, Education, or Event bookings).
  • In the event of an account termination, any unused UP Points will be forfeited immediately, unless otherwise required by applicable law.

5. CHARGEBACK AND DISPUTE POLICY

We prioritize customer satisfaction and are committed to resolving any billing or service issues promptly.

  • Mandatory Conciliation: Before initiating an opposition or chargeback with your bank, you agree to contact us at [email protected] to provide us with the opportunity to resolve your concern.
  • Abusive Chargebacks: If you initiate a chargeback for a transaction that has been validated or utilized (as defined in Section 2), you agree that this constitutes a breach of contract. UP ONE reserves the right to charge a $150 USD administrative fee per transaction to cover investigation costs and to permanently terminate your account and all associated benefits.

6. JURISDICTION

This policy is governed by the laws of the State of Florida, USA. Any dispute arising from this policy shall be resolved through binding and confidential arbitration in Miami Beach, Florida, in accordance with the American Arbitration Association (AAA) rules.

Last updated: July 6, 2026 – Version 1.1

Back to top